Remove finanical burdens and the stress of travel

Pre-paid travel,
easy payments, and personalized patient Accommodations

Patient travel management

Your study runs smoother with the most experienced team of travel professionals

Your patients are in good hands. We’ve spent years building time-tested relationships with experienced partners. Each partner is experienced, high-touch, and their services are designed for clinical trial patients. They provide an expansive network to ensure preferred rates and the highest quality of service.

Ensure patient understanding, safety, and support

Processes ensuring patient safety and reliable communication are built into every service we offer. With over 25 years in travel management, we understand the specific needs of your patient population and our services are tailored to them, your study protocol, and travel policy guidelines.

Support more diverse patients with tailored travel management.

White glove chauffeurs, Providing Accessible and High-Quality Services

Patients appreciate our high level of service and often request specific drivers to support their ground travel needs. Our drivers understand protocol visits and the diverse needs of our patient populations.

They are dedicated to respectful, friendly service to eliminate social and emotional burdens and to build relationships with the patients. Travel is stress free and comfortable with drivers waiting for their patients.

White glove chauffeurs, Providing Accessible and High-Quality Services

Patients appreciate our high level of service and often request specific drivers to support their ground travel needs. Our drivers understand protocol visits and the diverse needs of our patient populations.

They are dedicated to respectful, friendly service to eliminate social and emotional burdens and to build relationships with the patients. Travel is stress free and comfortable with drivers waiting for their patients.

All travel is pre-paid, removing financial burdens on your patients

Global services

Translation in over 50 languages

Our implementation teams will handle document adaptations and translations for IRB & EC submissions in over 40 countries. Our Clincierge coordinators manage in-person and telephonic interpreter services in over 50 languages. We work with sites and patients to facilitate visa and passport procurement, from gathering paperwork to document notarization and submission.

International medical and travel insurance

Travel medical insurance developed specifically with clinical trial patients in mind.
This exclusive insurance product covers pre-existing conditions which allows patients to travel to their study visits stress free knowing they are protected with adequate coverage. Reduce costly emergency medical visits and ensure patients are taken care of with this extra layer of protection.

Offer your patients flexibility with the Clincierge Pay Portal

Paylution_DeskMob1

Patients choose how they are reimbursed and can see when funds are available.

Request direct deposit, reloadable debit card, or paper check. Payment options vary by country.

Clincierge Coordinators don’t need access to bank information, so the patient has complete privacy and security.

Patients are not required to complete forms, we take care of all administrative tasks and paperwork.

All payments are vetted to ensure accuracy.

The Pay Portal is backed by PayPal, available in over 40 native languages and over 35 local currencies.

Get patients reimbursed faster. Our streamlined processes reduce administration tasks at the study site and wait times for the patient.

Faster payments, less paperwork

Increase retention and ensure patients are paid quickly through our streamlined stipend process.

Your Clincierge Coordinators will handle W-9 collection and 1099 processing for stipends of $600 or more for US patients.

Every aspect of patient travel is managed

Travel logistics

Air travel
Car service
Rail service
Hotel accommodations
Patient reimbursement
Stipend processing
Pre-paid meals
Air and road ambulance
Relocation support
Long-term housing

COVID-19 Services

Transfer site personnel to patient
Convert flights to ground transportation
Rental car reimbursement
Relocate patient close to site
Chartered flights
IP/Specimen/Sample shipments

Patient support

A single point of contact
Streamlined communication
In-country, native speakers
Supports both patient and caregivers
Cognitive disability support
Mobility disorder support

Global services

Translation & interpreter services
Telephonic interpretation
Passport application and assistance
Visa application assistance
International travel and medical insurance

Remove Financial Burdens and the stress of travel

Learn more about improving your clinical trials.

COVID-19 Questions?

Clincierge is closely monitoring the impact of COVID-19 on the travel and clinical trial industries.

Please fill out the form below so we can best assist you.