Safe Patient Travel & Solutions During COVID-19
Keep your participants safe and your study timelines on schedule with Clincierge’s travel & logistics coordinators
Navigate the risks of travel during COVID-19
Chartered flights, long distance drivers professionally trained to work with study patients, and more. Work with a Clincierge Coordinator who understands all of a patient’s travel options.
Enhanced Ground Transportation
Beth needed to fly to Spain for her study visit, but air travel and public transportation were no longer viable options due to COVID-19. To ensure she made it to her visits, her Clincierge Coordinator scheduled two extended private car trips, with overnight accommodations for both Beth and her driver.
Patient safety is our priority during COVID-19
Our ground transportation partners continue to provide safe and superior service for our clients and patients. In an effort to support a healthy community, our partners have implemented the additional measures during this time:
- Remove all non-essential or communal items from the vehicle (i.e. magazines, water)
- Disinfect all commonly touched interior and exterior surfaces before and after each ride
- Chauffeurs are wearing masks and frequently washing their hands
- Hand sanitizer, wipes, and masks available to all occupants
Meredith is immuno-suppressed and had only two visits left to complete her study visits. Potential exposure to COVID-19 made airports and commercial flights too risky for her. Her Clincierge Coordinator chartered private flights to safely transport Meredith to her visits.
Clincierge Coordinators Provide One-On-One Support
Clincierge Coordinators provide continuous support, are based in the same country as the patient, and stay with the patient for the lifetime of the study. Patients feel supported and secure with a contact they know and trust.
Miwako, Clincierge Coordinator
Relocation for Life Saving Treatment
Everything goes smoothly with a coordinator who understands all the details needed to move a patient and caretaker closer to a site. Accessible housing, access to food for restricted diets, and translation services are just some of the details your coordinator will manage.
Relocated patients are more comfortable when they have a single, dedicator coordinator they can reach out to. They’ll get to know and trust the coordinator who is always there for them.
Relocating the Whole Family
Aiden was born in Israel with a rare genetic disorder. Participation in a trial was the only treatment option for him. His Clincierge Coordinator relocated Aiden and his family close to the study site in Russia as the COVID-19 outbreak began, to ensure that he continued to receive potentially life-saving therapy.
Ship Supplies and Samples to Keep Your Study On Schedule
Coordinate international shipments to facilities near your patients so your study can run remotely. Your Global Study Manager and Clincierge Coordinator team navigate the complex and shifting regulations specific to COVID-19.
Support more patients with enhanced Concierge services
With Clincierge Coordinators in over 40 countries, patients and caregivers receive support from an expert who speaks their language and is familiar with local obstacles and requirements.
From coordinating customized patient transportation to streamlining patient reimbursements, local support catches details someone else might miss.