Industry-Leading Patient Retention

Made possible by our patient travel and logistics coordinators.

27 years

supporting global travel

1:1 Service

for the patient's entire trial

Over 40

countries supported Locally

Speak the Patient's Language

With travel coordinators in over 40 countries, patients and caregivers receive support from an expert who speaks their language and is familiar with local obstacles and requirements.

From coordinating customized patient transportation to streamlining patient reimbursements, local support catches details someone else might miss.

Local Support in Over 40 Countries

Click the map below to meet our Clincierge Travel Coordinators.

Map

The majority of our global Clincierge Coordinators are independent contractors.
We source experts from over 40 countries to provide superior support and service.

Dennis, Clincierge Coordinator

A Single, Dedicated Coordinator to Provide One-on-One Support

Patients and caregivers trust their coordinator when they have the opportunity to build a relationship with a single point of contact who is available to support them.

Each travel concierge is assigned to a patient to provide continuous support and works with them for the length of the clinical trial.

“Doing anything like this with our daughter is so very difficult, but all of you amazing people make it possible.”

Caregiver in a 2020 clinical trial

Every Aspect of Patient Travel is Managed

Travel Logistics

Air travel
Car service
Rail service
Hotel accommodations
Patient reimbursement
Stipend processing
Air and road ambulance
Relocation support
Long-term housing

COVID-19 Services

Transfer site personnel to patient
Convert flights to ground transportation
Rental car reimbursement
Relocate patient close to site
Chartered flights
IP/Specimen/Sample shipments

Patient Support

A single point of contact
Streamlined communication
In-country, native speakers
Supports both patient and caregivers
Cognitive disability support
Mobility disorder support

Global Services

Translation & interpreter services
Telephonic interpretation
Passport application and assistance
Visa application assistance

Focus on the Patient and Your Trial Outcome, Not on Logistics

Learn more about improving your clinical trials.

We are monitoring the impact of the COVID-19 Delta Variant on the travel and clinical trial industries.