Overcoming barriers to patient participation in clinical trials

Finishing your clinical study on time and on budget is key. It requires not only careful planning but also the ability to recruit, enroll and retain patients for the duration of the trial. Clincierge® provides unique services on a global basis to trial sponsors, CROs and research institutions that help overcome barriers to patient participation and reduce trial time and cost, thus accelerating the process of getting products to market and treatments to patients. Through patient-centric services and personalized support, we help alleviate the anxiety and expense of trial participation for patients and caregivers, addressing special patient needs and complex trial designs as required. We also relieve study sponsors, investigators and trial site staff from time-consuming patient logistics and facilitate trial-related financial administration through our efficient online payment platform, thus freeing personnel to focus on the patient care and the study itself.

Clincierge services leverage the more than 20 years of health care-related travel and hospitality experience of our parent company, Gray Consulting International Meetings. Our extensive experience and global resources ensure our clients a leveraged spend for transportation and accommodations and a seamless process of getting patients to and from clinical trial sites.



Scott A. Gray

Scott Gray is an acknowledged leader and innovator in the world of medical meetings, patient-centered clinical trial support and healthcare transportation. In 2013, while hearing of patients’ challenges with logistics to participate in a global clinical trial, the Clincierge® concept was born as a means to improve patient-centricity in clinical trials and general medical treatments. He co-founded Gray Consulting International in 1994 and has served as CEO ever after. Since 2007, Gray Consulting International has been named 6 times to the “Top 25 Full-Service Event Management Companies in North America.”  Scott is also a popular speaker at major event management conferences has made numerous media appearances and sits on several industry advisory boards.

kathy murphy

Kathy Murphy

Kathy started her career in the Travel & Meeting Planning industry since 1985, co-founding Gray Consulting in 1994. As President of Clincierge®, Kathy’s areas of oversight encompass Human Resources, Legal, Vendor Relationships, Facilities, and Corporate Projects which maximize process efficiencies and profitability. Kathy has served on the boards of the Greater Philadelphia Chapter of PCMA and the National Adoption Center. She is a member of MPI and participates in industry advisory councils. Kathy graduated cum laude from Temple University with a degree in Bachelor of Business Administration.

brent snyder

Brent Snyder
Director of Information & Quality Systems

Brent has been managing and supporting Gray Consulting’s headquarters, global associates and satellite offices since 1999. Brent oversees the systems and infrastructure needed to drive the Clincierge business, and provides solutions for our global teams in areas that include project management, help desk support, web technology and cloud-based operations. He keeps up with technology through participation at industry events, industry articles and by volunteering in a technology capacity through his local church and other volunteer organizations.  Brent graduated from the Fox School of Business at Temple University with a Bachelor’s degree in Business Administration.


Greg Candelmo
Director of Sales

Greg brings to Clincierge a bachelor’s degree in business administration and marketing from Robert Morris University, extensive and diverse experience as a sales leader, and a 15 year successful track record as Director of Sales for companies such as OraSure Technologies, Roche (Boehringer Mannheim Corporation), and American Medical Depot (AMD)”. He has effectively led organizational change management initiatives and specializes in sales team growth and development.


Trish Maguire
Director, Global Client Services

Trish is responsible for managing a client-focused department of Global Study Managers and Clincierge Coordinators, and overseeing the delivery of patient-centric clinical trial logistics services. Ensuring effective communications between Client Services and other departments within the company, Trish manages day to day details of study management. Having joined Gray Consulting, Inc in 2013 as Client Services Manager in the Meetings & Incentives Division, Trish has recently transitioned to Clincierge.

Lisa Ramirez

Lisa E. Ramirez, CRCMP
Director, Compliance and Regulatory Affairs

A proud Philadelphian with roots in San Juan, Puerto Rico, Lisa began her career in Education, eventually pursuing a change of profession specializing in Procurement and Contract Management within the Pharmaceutical, Life Sciences and Biotech industries. She joined Clincierge in early 2016 as Client and Vendor Contracts Manager and was instrumental in developing the design and roll-out of the company’s Quality Management System. Lisa recently earned her certification as a Compliance and Risk Management Professional prior to heading Clincierge’s newly-established Compliance and Regulatory Affairs Department. In addition to her CRCMP, Lisa holds certification in Good Clinical Practice and a B.A. in International Relations and Latin American Studies from Saint Joseph’s University.