Overcoming barriers to patient participation in clinical trials

Finishing your clinical study on time and on budget is key. It requires not only careful planning but also the ability to recruit, enroll and retain patients for the duration of the trial. Clincierge® provides unique services on a global basis to trial sponsors, CROs and research institutions that help overcome barriers to patient participation and reduce trial time and cost, thus accelerating the process of getting products to market and treatments to patients. Through patient-centric services and personalized support, we help alleviate the anxiety and expense of trial participation for patients and caregivers, addressing special patient needs and complex trial designs as required. We also relieve study sponsors, investigators and trial site staff from time-consuming patient logistics and facilitate trial-related financial administration through our efficient online payment platform, thus freeing personnel to focus on the patient care and the study itself.

Clincierge services leverage the more than 20 years of health care-related travel and hospitality experience of our parent company, Gray Consulting International Meetings. Our extensive experience and global resources ensure our clients a leveraged spend for transportation and accommodations and a seamless process of getting patients to and from clinical trial sites.



Scott A. Gray

Scott Gray is an acknowledged leader and innovator in the world of medical meetings, patient-centered clinical trial support and healthcare transportation. In 2013, while hearing of patients’ challenges with logistics to participate in a global clinical trial, the Clincierge® concept was born as a means to improve patient-centricity in clinical trials and general medical treatments. He co-founded Gray Consulting International in 1994 and has served as CEO ever after. Since 2007, Gray Consulting International has been named 6 times to the “Top 25 Full-Service Event Management Companies in North America.” As a serial entrepreneur, Scott launched the GForce Promotions division of Gray in 2008, which offers customers the widest selection and highest quality awards, brand name apparel, electronics and recreational accessories to create the perfect branding mechanism for corporate promotions and gifts. Scott is also a popular speaker at major event management conferences has made numerous media appearances and sits on several industry advisory boards.

kathy murphy

Kathy Murphy

Kathy started her career in the Travel & Meeting Planning industry since 1985, co-founding Gray Consulting in 1994. As President of Clincierge®, Kathy’s areas of oversight encompass Human Resources, Contracting, Legal, Vendor Relationships, Facilities, and Corporate Projects which maximize process efficiencies and profitability. Kathy has served on the boards of the Greater Philadelphia Chapter of PCMA and the National Adoption Center. She is a member of MPI and participates in industry advisory councils. Kathy graduated cum laude from Temple University with a degree in Bachelor of Business Administration.

jim parsons

James “Jim” Parsons
MBA, Chief Financial Officer

Jim joined the Clincierge team in 2015 and serves as chief financial officer of both Clincierge® and Gray Consulting, Inc. He has over 30 years of strategic financial, business accounting, and operations experience across a variety of service, distribution, manufacturing and engineering businesses and not-for-profit organizations. He holds an MBA in Finance from LaSalle University and a BS in Finance from Delaware Valley College.

zac carr

Zachary “Zac” Carr
Director of Strategy & Business Operations

Zac is responsible for leading Clincierge® business operations, strategic and financial planning, marketing, public relations, compliance, technology deployment and support of business development. His efforts also bridge the gap between Sales and Client Services with a focus on creating customized solutions for new and existing clients. Zac has over 12 years of experience in meeting and event management, business development, and operations supporting clients within the pharmaceutical and biotechnology industries. As Client Services Manager for Gray Consulting, Inc. since 2010, he was responsible for much of the effort involved in the creation of Clincierge®.

brent snyder

Brent Snyder
Director of Information Systems

Brent has been managing and supporting Gray Consulting’s headquarters, global associates and satellite offices since 1999. Brent oversees the systems and infrastructure needed to drive Gray’s businesses, and provides solutions for our project teams in areas that include project management, help desk support, web technology and cloud-based operations. He keeps up with technology through participation at industry events, industry articles and by volunteering in a technology capacity through his local church and other volunteer organizations.

eric nier

Eric Nier
Regional Sales Leader, Clinical Trial Services

Eric Nier is a 20 year veteran in working within the hospitality industry with clientele in the pharmaceutical, biotechnology and medical fields. Prior to his position with Clincierge®, Eric was Sales Leader for Gray Consulting International Meetings and Incentives since 2011. Before that he held a series of increasingly responsible Sales and Marketing positions with several prominent regional hotel groups. Eric serves on the Morrisville Chamber Economic Development Committee, the Durham Chamber Local-State-Federal Committee, The Wake County Hospitality Alliances and is a guest lecturer for the NC Central University Hospitality Program.

michele ross

Michele Ross
Regional Sales Leader, Clinical Trial Services

Michele E. Ross has over 25 years of experience in the hospitality and event management industries primarily within the pharmaceutical segment, which gives her a unique perspective on customer service and strategic planning for pharmaceutical and related health care companies. Prior to joining Clincierge in 2014, she held the position of Global Director of Sales for a number of prominent hotel groups including Fairmont Hotels & Resorts. Michele has served on the board of directors for Philadelphia Area Chapter Meeting Professionals International (PAMPI) and was awarded Supplier of the Year (2000).  She holds both a Certified Meeting Professional (CMP) and Healthcare Meeting Compliance Certificate (HMCC) and has been a Faculty Lecturer in Temple University’s Meeting Planning Certificate Course.

Greg Truitt

Greg Truitt
Regional Sales Leader, Clinical Trial Services

Greg joined the Company in 2016 to lead Clincierge sales and client development initiatives in the pharmaceutical | biotech | med device space. Prior to joining Clincierge, Greg developed many great relationships with medical institution leadership during his 7 year tenure with 1-800-DOCTORS, Inc. where Truitt earned the title of Senior Vice President of Business Development & Strategy. Greg is a native Philadelphian with a degree in English Literature from LaSalle University and studied international business affairs at the Universite de Fribourg in Switzerland. Greg is passionate about clinical innovations that improve patients with debilitating diseases access to global care and he is highly dedicated and true to the cause for his corporate clientele.

Liz Willock

Liz Willock
Regional Sales Leader, Clinical Trial Services

With more than 25 years of experience in health care, Liz is, foremost, an advocate for patients. Her background includes more than a decade with Bristol-Myers Squibb Company, 14 years as a bioethicist/non-scientist member of the Northwestern University Biomedical Institutional Review Board, 10 years as a member of the Loyola University Chicago Comparative Review Board and Biosafety Committee, as well as co-founder of HealthString LLC. Liz loves being on the front lines of clinical research, representing the often hidden voice of patients and caregivers. She believes that Clincierge’s patient-centric services enable greater numbers of patients, around the world, a newfound opportunity to participate in important clinical trials. Liz holds a BS from Northwestern University in Communications and MA from Loyola University Chicago in Philosophy.

julia kling

Julia E. Kling
Operations Manager

As Operations Manager, Julia interfaces with clients and leads Clincierge Project Managers and Coordinators to ensure Clincierge® services and resources exceed client expectations. Prior to joining the Clincierge team, Julia was employed since 2012 by Gray Consulting Inc., where she began her career in meeting and event management for the pharmaceutical industry.